Field Service Technician

About us

Epiroc is a global productivity partner for mining & construction customers, accelerating the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. We also offer world-class service and other aftermarket support, as well as solutions for automation, digitalization, and electrification. Our global headquarters is based in Stockholm, Sweden, and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

About the role

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services to maximize customers’ productivity, including spare parts supply, professional service, support solutions, and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations to minimize downtime, reduce costs, or promote our product capabilities.

This role involves displaying specialized expertise and skill when troubleshooting, repairing, and installing parts to maintain equipment. Work must be executed with a sense of urgency while upholding Epiroc’s high-quality standards. The work environment includes regular exposure to moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and occasional exposure to high or precarious places, toxic or caustic chemicals, and electrical shock risks. Personal Protective Equipment (PPE) is provided and required. Reasonable accommodations may be made for individuals with disabilities.

This position is considered Safety Sensitive and is based in Salt Lake City, Utah.

Responsibilities

• Level 1:
  • Review and update personal tool inventory quarterly to maintain compliance with calibration and replacement protocols.
  • Complete daily work assignments as requested by the customer or supervisor.
  • Use basic analytical skills to troubleshoot, identify problems, and repair mechanical, hydraulic, electrical, and pneumatic systems either by phone or on-site.
  • Understand and apply the Company’s warranty policy, including processing warranty claim reports in the field.
  • Adhere to Company safety and environmental requirements, including proper use of PPE and sustainable work practices.
  • Maintain courteous and professional communication with customers and internal staff.
• Level 2: In addition to Level 1 responsibilities:
  • Provide warranty support, including evaluating and validating claims, discussing issues with Product Company, and submitting service reports.
  • Communicate service activities to customers and the Service Manager through daily reports, email, or telephone.
  • Support varied activities with simultaneous projects and deadlines in a fast-paced environment.
• Level 3: In addition to Level 1 and 2 responsibilities:
  • Use specialized expertise to develop customized solutions for customer-specific issues.
  • Rebuild complete components to OEM specifications in the service shop.
  • Perform essential functions across various equipment types supporting all business line areas.
  • Serve as a subject matter expert for other service technicians, supporting their training and development.

Requirements

• Level 1:
  • Basic computer skills and familiarity with Epiroc equipment.
  • Previous work experience demonstrating strong mechanical aptitude and a good work ethic.
  • Ability to read basic hydraulic and 24-volt schematics.
  • Possess own hand tools and expand personal tool inventory as required by Epiroc’s tool list.
  • Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.
  • Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates or complete training as required.
  • Valid driver’s license with a good driving record; ability to obtain a Commercial Driver’s License (CDL) if required for DOT purposes.
  • Must be at least 18 years old to drive commercial motor vehicles intrastate; 21 years old for interstate driving.
  • Travel is required for this position.
• Level 2: In addition to Level 1 requirements:
  • Certificate of Completion for a Technical or Trade School, or 2-5 years of relevant experience.
  • Complete TL1 and TL2 training within 3-6 months of hire.
• Level 3: In addition to Level 1 and 2 requirements:
  • Certificate of Completion for a Technical or Trade School, or 5+ years of relevant experience.
  • Expertise in Rig Control Systems (RCS).
  • Complete TL1 and TL2 training within 1 month of hire.

Level will be determined based on the candidate’s relevant work experience, knowledge, skills, and ability to perform the essential functions of the job.

Benefits

• Benefits eligibility begins the 1st of the month after the start date.
• Health care eligibility, including medical, dental, vision, prescription, and telemedicine.
• Wellness program and employee discounts.
• Short and long-term disability insurance, life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan with direct deposit.
• Tuition reimbursement program.
• Paid vacation and sick time.

Schedule

Flexible shifts as per customer requirements, including availability to work night shifts when needed. Working hours may go up to 84 hours per week.