Field Service Technician

About the role

Epiroc USA LLC, our Parts and Services (PSD) Division, provides a broad range of services with the aim of maximizing customers' productivity. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.

Responsibilities

• Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory.
  • Complete daily work assignments as requested from the customer or supervisor.
  • Use basic analytical skills to thoroughly troubleshoot, identify problems, and complete the repair of mechanical, hydraulic, electrical, and pneumatic systems either by phone or on site.
  • Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field.
  • Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority.
  • Maintain courteous and professional demeanor and communication with customers and internal staff at all times.
• Level 2: In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:
  • Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims.
  • Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, email, and telephone communication.
  • Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment.
• Level 3: In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:
  • Using specialized expertise and ingenuity to develop solutions customized to issues specific to customers.
  • Rebuild various complete components to OEM specifications in service shop.
  • Support other service technicians with their training and development.

Requirements

• Level 1: The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics.
  • Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc.
  • Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.
  • Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager.
  • Maintain a valid driver’s license; a good driving record is required, and if required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years old to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate).
• Level 2: In addition to the experience in Level 1, the Level 2 technician should also have the following:
  • A minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience.
  • Will need to complete TL1 and TL2 within 3-6 months of hire.
• Level 3: In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:
  • A minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience.
  • Expert at Rig Control Systems (RCS).
  • Will need to complete TL1 and TL2 training within 1 month of hire.

Benefits

• Benefits eligibility begins the 1st of the month after start date.
• Health care eligibility - including medical, dental, vision, prescription and telemedicine.
• Wellness program.
• Employee discounts.
• Short and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Direct deposit.
• Tuition reimbursement program.
• Paid Vacation.
• Paid Sick Time.

Pay

The hourly rate for this position is between $45.00 to $52.00, depending on experience and qualifications. This role will also be entitled for a company vehicle.

Schedule

This position is considered Safety Sensitive. Location: Elko, NV. Type of work: Onsite, travelling to customer sites. May be required to travel up to 2 weeks at a time.