Field Service Technician

Responsibilities

• Install, commission equipment ensuring reliability and high customer satisfaction.
• Perform preventative and predictive maintenance, emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop plans for resolution.
• Collaborate with Mosca Engineering to deliver the highest level of customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions needed.
• Develop and maintain travel schedules and itineraries to meet customer needs and ensure adequate time for work.
• Work with urgency and composure to maintain high standards of customer service.

Requirements

• Advanced knowledge of machine systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical expertise with conveyance systems, understanding of sensors, electric motors, and their interactions.
• Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace issues.
• Able to use calipers and micrometers.
• Able to work independently and take initiative.
• Strong communication skills, both written and verbal, including web-based service reporting, video conferencing, and face-to-face interactions.
• Able to travel extensively within the U.S. Monday through Friday (80%).

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Understanding of strapping machines, preferable with Mosca.
• High school diploma.
• Valid driver's license.
• Solid mechanical and electrical background.
• Preferred PLC experience.
• Associate's degree.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.

Pay

Excellent pay and benefits package.