Field Service Technician

Job Summary

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a Field Service Technician for the Lancaster/Harrisburg region. The position involves installing, commissioning, maintaining, repairing, and calibrating field equipment, troubleshooting mechanical and electrical systems, and providing high-level customer service.

Responsibilities

• Install, commission, and maintain field equipment to ensure reliability and high customer satisfaction.
• Perform preventative and predictive maintenance, emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using systematic thinking and test equipment.
• Work closely with Mosca Engineering to provide top-tier customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions needed.
• Communicate with area service managers to develop schedules and travel itineraries.
• Work with urgency but maintain composure to deliver exceptional customer service.

Requirements

• Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems, understanding of sensors, electric motors, and their interaction.
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace issues.
• Able to use and read calipers and micrometers.
• Able to take initiative and work independently.
• Able to communicate clearly and professionally through various media: web-based service reporting, video conferencing, and face-to-face interactions.
• Able to travel extensively within the U.S. (80%)

Skills

• Advance understanding of machines and their systems.
• Basic experience with control systems.
• Electromechanical experience with conveyance systems.
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace issues.
• Able to use and read calipers and micrometers.
• Able to take initiative and work independently.
• Able to communicate clearly and professionally.

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff.
• Company car.
• Corporate expense account / credit card.
• Company laptop and cell phone.
• All required personal safety equipment.
• Company logoed clothing.
• All supporting parts inventory needed for equipment maintenance.
• Company supplied tools.

Experience and Education

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated Industry experience a plus.
• Mechanical understanding of strapping machines, Mosca preferred.
• High school diploma.
• A valid driver's license.
• Solid Mechanical / Electrical background.
• PLC experience preferred.
• Associates Degree a plus.

Pay and Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.

About the Role

EAM-Mosca Corp. is a privately held company with a unique, focused, entrepreneurial culture. It serves a blue-chip client base of North and South American manufacturing companies with a portfolio of packaging machinery solutions and consumable packaging products. The company emphasizes quality technical service and readily available aftersales parts support.

Benefits

• Equal opportunity employer.