Field Service Technician

Job Summary

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a Field Service Technician for the New York region.

About the Role

EAM-Mosca is a privately held company with a unique, focused, entrepreneurial culture. The company serves a diverse client base and offers a range of packaging machinery solutions and consumables. Success hinges on providing reliable, high-quality service and support.

Responsibilities

• Install, commission, and maintain field equipment to ensure reliability and customer satisfaction.
• Perform preventative and predictive maintenance, and emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using test equipment and hand tools.
• Work closely with engineering to deliver exceptional customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions.
• Develop and manage travel schedules to meet customer needs and ensure adequate time for work.
• Communicate effectively under pressure to maintain high standards of customer service.

Requirements

• Advanced knowledge of machine systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems, understanding of sensors, electric motors, and their interaction.
• Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
• Able to use calipers and micrometers.
• Able to work independently and take initiative.
• Strong communication skills, both written and verbal, including web-based service reporting, video conferencing, and face-to-face interactions.
• Able to travel extensively within the U.S. (80%)

Skills

• Advance understanding of machines and their systems.
• Basic experience with control systems.
• Electromechanical experience with conveyance systems.
• Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
• Ability to use and read calipers and micrometers.
• Ability to work independently and take initiative.
• Strong communication skills.
• Ability to travel extensively within the U.S.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, preferred with Mosca experience.
• High school diploma.
• A valid driver's license.
• Solid mechanical and electrical background.
• PLC experience preferred.
• Associates degree a plus.

Pay and Schedule

• Excellent pay and benefits package.