Field Service Technician

Field Service Technician

Responsibilities

• Install, commission equipment ensuring reliability and high customer satisfaction.
• Perform preventative and predictive maintenance.
• Resolve mechanical and electrical issues using test equipment and hand tools.
• Collaborate with Mosca Engineering for top-tier customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions.
• Develop and adhere to travel schedules and itineraries to meet customer needs.
• Communicate effectively with area service managers and customers.

Requirements

• Advanced understanding of machines and systems including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems, understanding of sensors, electric motors, and their interaction.
• Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
• Proficiency in using calipers and micrometers.
• Initiative and ability to work independently.
• Clear communication skills, both written and verbal, including web-based service reporting, video conferencing, and face-to-face interactions.
• Extensive travel within the U.S. (Monday through Friday, 80% of time).

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Spanish language proficiency preferred.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, preferably Mosca.
• High school diploma.
• Valid driver's license.
• Solid mechanical and electrical background.
• Preferred PLC experience.
• Associates degree in relevant field.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.