Field Service Technician

Job Summary

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a Field Service Technician for the Hazelton, PA region.

About the Role

EAM-Mosca is a privately held company with a unique, focused, entrepreneurial culture. It serves a blue-chip client base of North and South American manufacturing companies with a portfolio of standard and custom engineered packaging machinery solutions and superior consumable packaging products. The company emphasizes quality technical service and readily available aftersales parts support.

Responsibilities

• Install, commission, and maintain field equipment ensuring reliability and high customer satisfaction.
• Perform preventative and predictive maintenance, emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using systematic thinking and test equipment, hand tools, and diagnostic software to identify faults and develop solutions.
• Collaborate with Mosca Engineering to deliver exceptional customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions needed.
• Develop and adhere to travel schedules and itineraries to meet customer needs and complete assigned tasks efficiently.
• Operate with a sense of urgency while maintaining composure under pressure to ensure top-tier customer service.

Requirements

• Advanced knowledge of machine systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical expertise with conveyance systems, understanding of sensors, electric motors, and their interactions.
• Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
• Able to use calipers, micrometers, and other measuring tools.
• Initiative and self-motivation to work independently.
• Clear communication skills, both written and verbal, including web-based service reporting, video conferencing, and face-to-face interactions.
• Extensive travel within the U.S. (80%) on weekdays.
• In-house training and continuous on-the-job field training with senior field staff.
• Company-provided vehicle, corporate expense account, credit card, laptop, cell phone, personal safety equipment, company logoed clothing, parts inventory, and tools.
• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, preferable with Mosca experience.
• High school diploma.
• Valid driver's license.
• Solid mechanical and electrical background.
• Preferred PLC experience.
• Associates degree.

Qualifications

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.