Field Service Technician

Responsibilities

• Perform ANSI-certified calibrations, maintenance, equipment repairs and installations on a wide range of audiology equipment.
• Stay updated and attend all identified required training.
• Build and maintain customer relationships; provide service and technical support.
• Collaborate with Office Administrator for scheduling.
• Maintain accurate customer and equipment records.
• Identify potential clients and cultivate sales opportunities to support territory growth.
• Ensure preventative maintenance is completed according to best practice.
• Travel up to 80%; work independently with minimal supervision.
• Calibrate equipment received at regional office and coordinate returns.
• Other duties as assigned.

Qualifications

• Required Skills/Abilities: Effective verbal & written communication with professional appearance, excellent interpersonal and customer service skills, excellent sales and customer service skills, excellent organizational skills and attention to detail, excellent time management skills with a proven ability to meet deadlines, strong analytical and problem-solving skills, proficient with Microsoft Office Suite, and database management systems.
• Education And Experience: High school diploma or equivalent required. A two (2) year Technical or Engineering degree or related experience required. Willingness to follow the guidelines detailed in the e3 Proficiency and Certification handbook.

Benefits

• Company vehicle
• Gas Card
• Medical
• Dental
• Vision
• 401(k) with Match
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks
• Employee Assistance Program

Compensation

Starting salary of $55,000, with commission eligibility after training and required competencies are met (typically after 6+ months).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Physically able to drive a vehicle for prolonged periods of time.
• Ability to lift up to 50 pounds, bending and lifting throughout the workday.
• Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

Pre-Employment Requirements

• Must have a valid driver’s license and maintain a clear driving record.
• Clear background check including criminal history and education verification.
• Must pass Drug Test.