Field Service Technician

POSITION DUTIES & RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required

QUALIFICATIONS

• A High School Diploma or equivalent required
• An EE, EET, EECS or Industrial Electronics degree is a plus
• A strong mechanical and electrical background required
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home
• Travel for a minimum of 1 week/ 4 week maximum