Field Service Technician

About the role

WECO - A Duravant Company With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

Position Summary

The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training.

POSITION DUTIES & RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
• Provide timely and accurate documentation of all service activities
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required
• Comply to industry, company and customer safe working practices

Position Requirements

• High School Diploma or equivalent required
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background required
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home
• Travel for a minimum of 1 week/ 4 week maximum

Physical Requirements

• During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, crouch, walk, talk, hear, and drive, use hands to finger, handle, or touch objects or controls
• On occasion, may be required to climb and work in high places, and reach with hands and arms above the shoulders
• The incumbent must occasionally lift, push, or pull up to 100 pounds

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

Additional Employment Information

• Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check
• WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws
• Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department
• WECO participates in E-Verify