Field Service Technician

Job Responsibilities

• 50% plus traveling to sites in-state and Northern Illinois.
• Sometimes overnight travel stays when required.
• Ability to drive several hours to customer sites.
• On-site service work may include, but is not limited to, installation, setup, testing, routine maintenance, optimizing performance, troubleshooting, repairs, modification, or training of customer personnel.
• Home shop service work may include, but is not limited to, maintaining shop equipment, vehicle maintenance, warehouse automation, valve automation and repair, testing, providing technical support to customers and staff.
• Responding to customer installation, maintenance, and service calls promptly and effectively.
• Capturing customer information for project record keeping.
• Preparing service call reports.
• Logging customer calls and activity and tracking all expenses incurred in the delivery of services.

Basic Qualifications

• High mechanical aptitude.
• General knowledge of electrical circuitry.
• Valve repair/automation experience is a plus.
• Strong communications skills to be able to clearly and concisely talk with customers.
• Be able to carry and lift tools, parts, and equipment weighing up to 50 lb. without assistance.
• Be able to bend, squat, stand, reach, climb ladders, and work with your hands.
• Strong organizational skills with the ability to schedule and prioritize duties.
• Be able to think on the fly in a fast-paced work environment.
• Able to problem solve independently.
• Proficient with the Microsoft Office Suite (ie. Word, Excel, Outlook).
• High School Diploma.
• Must be authorized to work in the U.S.
• Must be at least 18 years of age.
• Must have a valid driver's license and clean driving record.
• Must be honest, respectful, have sound work ethics, and possess a positive attitude.