Field Service Technician

Essential Functions

• Perform billable work by maintaining, troubleshooting and servicing equipment
• Abside by all OSHA, customer and DOC safety regulations including PPE requirements
• Respond to all service calls within customer expectations and DOC requirements
• Provide all documentation as required by customer and DOC through handheld device
• Perform cost effective service and repairs while maintaining quality
• Solicit technical support while onsite timely so as not to prolong time spent to remedy a repair
• Order the correct parts needed for the repair
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment
• Travel to and from customer locations
• Return parts as requested, following instructions and in a timely fashion
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer

Requirements

• JOB COMPETENCES/EDUCATION:
• High school diploma or GED required
• Minimum two years of equipment repair experience or combination of training and experience
• Strong electrical and mechanical knowledge; ability to read and understand schematics
• Use computer applications including Microsoft office and call management software
• Know and understand safety regulations required as it relates to equipment repair
• Strong organization skills; self-motivated and detail oriented
• Valid driver’s license and good driving record along with proof of insurance
• Satisfactory background check is required
• Maintain a professional appearance and behavior, and a positive attitude
• Written, verbal and electronic communication skills