Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs incident handling: troubleshoots hardware and software failures using diagnostic tools, performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software.
• Performs preventive maintenance: conducts routine checks according to documented procedures, refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Trains and instructs customers on the usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web-based).
• Assists with special projects as assigned.

Qualifications

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.

About the role

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Requirements

Education or equivalent work experience required.

Skills

Knowledge of Field Service Technician practices and procedures.

Benefits

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

Pay

N/A

Schedule

N/A