Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs incident handling: troubleshoots hardware and software failures using diagnostic tools, performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software.
• Performs preventive maintenance: conducts routine checks according to documented procedures, refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Trains and instructs customers on the usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Assists with special projects as assigned.

Qualifications

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

About the Role

Connects people to commerce in this vital, rewarding role. Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning, and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Requirements

• Education or equivalent work experience required.
• Driver’s license and driving record that satisfies DN’s fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Qualifications

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Skills

• Field Service Technician practices and procedures.
• Diagnostic tools for hardware and software failures.
• Hardware repairs on a component level.
• Cleaning and adjusting mechanical components.
• Configuring and installing applicable software.
• Routine checks according to documented procedures.
• Refilling consumables as directed.
• Installation, movement, addition, change, and removal of hardware and software products.
• Customer training and instruction on hardware and software usage and operation.
• Regular hardware and software trainings (on the job, classroom and web based).
• Special project assistance.

Benefits

Diebold Nixdorf offers competitive compensation packages, including a salary range of $22-$28/hr, which may vary based on qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

Pay

$22-$28/hr

Schedule

Shift adaptability, which would include an on-call rotation for evenings and weekends.

Benefits

Competitive compensation packages, including a salary range of $22-$28/hr, which may vary based on qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

Company Information

Diebold Nixdorf is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location.