Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs incident handling: troubleshoots hardware and software failures using diagnostic tools, performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software.
• Performs preventive maintenance: conducts routine checks according to documented procedures, refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Trains and instructs customers on the usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Assists with special projects as assigned.

Qualifications

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, including an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence, and work in a team environment.
• Ability to pass MVR, background and drug test where required.

About Us

Diebold Nixdorf is a global company operating in multiple locations and entities. As we seek the best solutions for our candidates, several legal entities may apply for a job offer. For a list of our operating entities, please refer to this link.