Field Service Technician
Diebold Nixdorf · Greensboro, NC · 2 wk ago
On-siteEngineeringFull-time
Responsibilities
- Gains familiarity with Field Service Technician practices and procedures.
- Performs incident handling: troubleshoots hardware and software failures using diagnostic tools, performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software.
- Performs preventive maintenance: conducts routine checks according to documented procedures, refills consumables as directed.
- Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
- Trains and instructs customers on the usage and operation of installed hardware and software.
- Participates in the implementation of measures to achieve agreed Key Performance Indicators (KPIs).
- Assists with special projects as assigned.
Qualifications
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver’s license and driving record that satisfies DN’s fleet requirements.
- Weekends and nights could be required.
- May have to work in adverse weather conditions.