Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs incident handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs preventive maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Provides customer training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Qualifications

• Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Pay

The annual base salary range for this position is $22.00 to $27.00. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience.

Schedule

Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.