Field Service Technician

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows:
• Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

Qualifications

• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.