Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs incident handling: troubleshoots hardware and software failures using diagnostic tools, performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software.
• Performs preventive maintenance: conducts routine checks according to documented procedures, refills consumables as directed.
• Installs, moves, adds, changes, and removes hardware and software products (IMAC/R).
• Trains and instructs customers on the usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom, and web-based).
• Assists with special projects as assigned.

Qualifications

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.

Pay

The annual base salary range for this position is $21,000 to $25,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off

About the Role

Connects people to commerce in a hyper-connected, consumer-centric world. Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Schedules services, completes all required paperwork, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.