Field Service Technician

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Performs any or all of the following:
• Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Requirements

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Skills

• Technical proficiency in hardware and software troubleshooting.
• Ability to communicate effectively with customers and team members.
• Knowledge of preventive maintenance procedures.
• Basic computer literacy and ability to use diagnostic tools.

Benefits

• Collaborative work environment.
• Opportunities for professional growth and development.
• Competitive compensation package.
• Health and wellness programs.
• Flexible work schedule.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are flexible and may vary based on project needs.