Field Service Technician

About the Role

Installs, debugs, and provides technical maintenance for products and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues or escalates according to established procedure. Schedules services, completes all required paperwork, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures. With guidance or in conjunction with more experienced technicians, performs any or all of the following:
  • Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes, and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on-the-job, classroom, and web-based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Requirements

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver’s license and driving record that satisfies DN’s fleet requirements.

About Us

Why should you join Diebold Nixdorf? We are a team of 23,000+ diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.