Field Service Technician

About the role

Service Technicians at DEX Imaging are integral parts of a dynamic and innovative team. They provide service and customer support, perform diagnostics, repairs, and maintenance on copier equipment, and ensure top-notch customer care.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintains company vehicles, inventory, and tools in proper working condition.
• Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in the training programs of the dealership.
• Maintains communication with the customer and answers questions relative to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

• Must possess a valid driver’s license.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Qualifications

DEX Imaging values work/life balance and offers competitive PTO and Paid Holidays. The ideal candidate is career-minded, reliable, trustworthy, and possesses mechanical aptitude, excellent communication skills, and the ability to diagnose and solve problems from non-technical descriptions.

Skills

Strong mechanical skills, excellent problem-solving abilities, and strong customer service skills are essential. Proficiency in using diagnostic tools and software is also required.

Benefits

Full-time schedule, full benefits, competitive pay, and uncapped commissions are offered. DEX Imaging provides an employee recognition and rewards program, regular business hours, and a corporate discount program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Full-time schedule, working 40 hours a week.

Benefits

Full benefits package including health insurance, retirement plans, and paid holidays.

Company Culture

DEX Imaging fosters a culture where team members are celebrated, and there is a focus on career development and personal growth. In-house training programs and a supportive corporate culture are provided.

Equal Opportunity Employer

DEX Imaging is committed to equal opportunity and diversity in the workplace.