Field Service Technician

About the role

The Field Service Technician will be responsible for transporting, installing (if applicable), and maintaining vending and office coffee equipment in an organized and structured manner. This team also rebuilds shop for vending and office coffee equipment.

Responsibilities

• Repair and install vending and office coffee equipment to ensure continuous operation of machines.
• Transport equipment, install replacement parts, and perform repairs using tools and vending equipment at various accounts/locations throughout Detroit and surrounding areas using a company vehicle.
• Troubleshoot to restore malfunctioning machines to working order in the field, including swapping failed equipment, cleaning, and/or minor adjusting of malfunctioning components.
• Communicate effectively and efficiently with Dispatchers and clients.
• Run electrical wire and plumbing tubes as needed.
• Respond promptly to customer needs/requests with the goal of ensuring customer satisfaction.
• Support a service-oriented environment that leads others to improve their service actions.
• Maintain a positive and enthusiastic attitude with co-workers and customers.
• Follow through with action when a customer makes a special request or asks questions.
• Continuously seek to exceed customer expectations and anticipate their needs ahead of time.
• Perform additional projects and assignments as needed.

Requirements

• High School Diploma or GED
• Technical experience related to vending and coffee machines
• Basic electrical, plumbing, refrigeration, HVAC, and electronics repair experience and/or education
• Ability to work independently, stay focused and motivated, and manage time appropriately to get work completed on time
• Comfortable working in a wide range of environments such as plants, hospitals, schools, or corporate buildings
• Positive attitude with co-workers and customers
• Willing to lift up to 100 lbs regularly and use various hand tools to complete installation and perform maintenance
• Experience in the vending field is preferred
• Experience driving commercial vehicles is preferred
• Willing to collaborate with others and ask for help when needed
• Willingness to learn about new machines, technologies, and repair techniques
• Valid and clean driver's license
• Comfortable working and driving in extreme weather conditions

Qualifications

• Detail oriented
• Diplomatic
• Comfortable working in structured environments

Skills

• Basic electrical, plumbing, refrigeration, HVAC, and electronics repair skills
• Ability to work independently and manage time effectively
• Comfortable working in various environments
• Willingness to learn and adapt to new technologies and repair techniques

Benefits

• Full-time team members are eligible for medical, dental, and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program.
• Part-time team members are eligible for a 401(k) with company match, at-work dining perks, and access to an inclusive employee assistance program.
• Location-specific perks may include wellness programming, on-the-job training, corporate-hosted courses, certifications, and team events.

Pay

Compensation details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.