Field Service Technician

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. This role supports multiple store locations and requires consistent daily travel throughout the assigned route in Tyler, TX and surrounding areas.

About the role

The Field Service Technician will provide onsite technical support, acting as a self-starter with exceptional customer service skills. The candidate must conduct their efforts in a professional, businesslike manner, effectively communicate, and deliver continuous quality in daily tasks. This role involves supporting clients' IT/Data problem tasks, providing prompt action, and delivering support and resolution for daily technical requirements. The candidate will be self-motivated, capable of completing projects ahead of schedule, and consistent with documentation, tracking, and monitoring issues.

Responsibilities

• Understand AC/DC and backup power concepts
• Manage triage, troubleshooting, and resolution of client IT equipment issues
• Occasionally work at heights of 20’ to 25’ (lift equipment training provided)
• Document efforts, issues, and resolutions; close cases/tickets daily
• Make in-field decisions for positive results

Requirements

• Minimum 1+ year of IT technical support experience
• A+ CompTIA certification (required)
• Technical hardware experience (required)
• Net+ CompTIA certification (a plus)
• Field service experience (preferred)
• Able to lift 25 lbs

Qualifications

• Exceptional customer service and relationship-building competence
• Excellent time management and reporting skills
• Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
• Experience with copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level
• Knowledge of POS, PC, Printers, Thin Clients, APs, Servers, and Network switch equipment

Skills

• Self-motivated and capable of completing projects ahead of schedule
• Strong documentation and issue-tracking abilities
• Effective in-field decision-making

Pay

The rate for this position is between $15.75 - $22.00 per hour, unless local minimum wage is higher. Factors affecting starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law.