Field Service Technician

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. This position is onsite in Denver, CO, providing end-user support with a focus on break-fix, IMAC (Install, Move, Add, Change), and project work for a wide range of IT equipment. Candidates with hands-on experience supporting Lexmark, Client, Fujifilm, and large format/plotter printers are strongly preferred. A valid driver’s license, clean MVR, and reliable vehicle are required.

Responsibilities

• Troubleshoot and repair printers (Lexmark, Client, Fujifilm, and large format/plotters), laptops, desktops, POS systems, servers, restaurant IT hardware, and network equipment
• Support multiple customer accounts while meeting service expectations
• Meet Service Level Agreements (SLAs), including 4–6-hour response requirements
• Accurately document work performed, parts used, and time entries
• Participate in an on-call (OC) rotation to support after-hours customer needs

Requirements

• Minimum 1 to 3+ years of field service or IT support experience preferred
• Strong hardware break-fix and repair experience
• Experience supporting laser printers, POS systems, PCs, and network devices
• Experience supporting Fujifilm and large format/plotter printers is a strong plus
• Familiarity with ticketing and dispatch systems
• Excellent troubleshooting, communication, and customer service skills
• Experience working independently in a customer-facing environment
• Valid driver’s license, clean MVR, and reliable vehicle

Qualifications

• CompTIA A+ certification preferred but not required
• Lexmark certifications and printer repair experience are strongly preferred
• Experience with Client, Dell, Lenovo equipment is a plus
• Training provided for candidates with strong technical aptitude and customer service skills

Pay

The rate for this position is between $15.75 - $21.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 employment only, no Corp to Corp. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.