Field Service Technician

Responsibilities

• Participate in troubleshooting for both hardware and software issues.
• Perform general onsite, hands-on support for technology, equipment, and/or devices and support the troubleshooting and resolution of technical issues and execution of service requests at customer locations, including MACDs, hardware changes (e.g., hardware installation and testing upon configuration), server/storage reboots, power cycles, and post-deployment validation of service functionality.
• Provide onsite escorts for third parties.
• Update customer location surveys (rack elevations, current equipment, etc.).
• Provide video room support including endpoints and meeting room panels.
• Assist with live events as requested by the customer.
• Perform activities requiring onsite support (e.g., helping to resolve network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., user devices, user software).
• Conduct onsite troubleshooting of user devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues).
• Conduct onsite troubleshooting of software issues for software included in the user device configurations (e.g., Microsoft Office, Adobe Creative Cloud).
• Validate that conferencing systems, telepresence systems, and video conferencing suites are operational.
• Check networked printers and MFDs for error messages.
• Address appointments scheduled requiring onsite support (e.g., new employee onboarding).

Skills

• Windows 10/11
• Laptop/Desktop/MacOS/mobile device support
• Microsoft 365
• Active Directory
• Printer & MFD support
  • 5–8 years of experience
  • Basic knowledge

Pay

The annual salary for this position is between $62,000 and $68,000, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, dental, vision, and life insurance
• Paid holidays and paid time off
• 401(k) plan and contributions
• Long-term and short-term disability
• Paid parental leave
• Employee stock purchase plan