Field Service Technician

Essential Job Functions

• Comply with IMS’s safety and personal protective equipment policies since customer sites may allow exposure to dangerous or hazardous conditions.
• Frequent travel to customer sites to complete tasks. Travel is estimated at up to 60% but may vary depending on company needs.
• Have and maintain a valid driver's license with a clean driving record (MVR will be run regularly).
• Lead and perform system inspections, maintenance, repairs, and startup services for water and wastewater treatment equipment.
• Ensure site work is carried out efficiently, for completion by the required timeline.
• Complete service reports, documenting repairs, maintenance, or warranty services performed.
• Make technical recommendations to customer maintenance technicians and treatment plant operators.
• Provide on-site training to customer personnel on proper operation & maintenance of equipment.
• Work with engineering, project management, and sales teams to resolve escalated problems.
• Maintain customer satisfaction and ensure effective communication between customers and project team members.
• Perform factory acceptance sing.
• Perform other tasks as assigned.

Required Qualifications

• Minimal 3 years of experience working with industrial equipment, wiring machinery, running conduit, small industrial control panel assembly, and/or factory sing.
• Daily use of small hand tools (grinders, drills, wrenches, etc.) for mechanical assembly, light material handling, and forklift operation.
• Knowledge of industrial electrical wiring, installation of conduit, medium & low voltage motors, and ability to read schematics is required.
• Mechanical aptitude, positive attitude, and knowledge of safety requirements are a must.
• Detail-oriented, organized, self-starter, and able to handle multiple projects at the same time.
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping.
• Strong oral, written and interpersonal communication skills.
• Able to work well with others, and with minimal supervision.
• Able and willing to travel to customer sites and, on occasion, between facilities (up to 60% of the time).

Preferred Qualifications

• Ability to diagnose technical problems and determine proper solutions.
• Self-motivated with ability to work and think well independently.
• General control panel building experience a plus.
• Valid passport with ability to travel internationally.