Field Service Technician

About the role

UGSI Chemical Feed, Inc. (“Chemical Feed”) is a subsidiary of cleanwater1, Inc., a global provider of water and wastewater treatment equipment. The Field Service Technician will provide professional service and support to customers by performing system installations, startups, repairs, and maintenance of water and wastewater treatment equipment.

Responsibilities

• Perform equipment startup and commissioning services including technical consultation, installation inspection and assistance, maintenance, and training to on-site personnel and contractors.
• Maintain composure and professionalism while addressing unexpected challenges at customer job sites, ensuring effective problem-solving and customer confidence.
• Provide on-site training of customer personnel on proper operation of equipment both at the equipment and in classroom style.
• Repair machines and systems, including rebuilds, and assist with unit refurbishments and replacements, both at facility and at customer sites.
• Perform routine maintenance on equipment.
• Make technical recommendations to maintenance technicians and treatment plant operators and help drive the sales of parts and services.
• Complete accurate and detailed service reports recording repairs, warranty services, and maintenance performed.
• Properly document, label, and return all defective parts resulting from repairs, warranty services, and maintenance.
• Avoidance of safety and personal protective equipment policies, including at customer sites that involve exposure to dangerous or hazardous conditions including compliance with our respirator and fit testing program.
• Determine the correct tools and equipment required to perform day-to-day duties.
• Work with engineering, project management, and sales teams to resolve escalated problems.
• Ensure all materials, tools and equipment are kept safe, secure, and in good working order.
• Ensure site work is carried out in the required order, for completion by the required timeline.
• Travel 60-80% of the time to customer jobsites within the continental United States.

Requirements

• Three to five years of experience installing/repairing/maintaining water treatment equipment or in a related field.
• Strong written and oral communication skills.
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping.
• Machinery demonstration/pilot testing or controls knowledge.
• Experience with electro-mechanical pneumatics hydraulics, AC/DC motor controls, PLCs, VFDs, and pump systems.
• Ability to diagnose technical problems and determine proper solutions.
• Strong mechanical, technical, and troubleshooting skills.
• Ability to read and review blueprints, plans, specifications, and other documentation to prepare for startup or service.
• Self-motivated with ability to work and think well independently.
• Strong time management and organization skills.
• Availability to work 8:00am to 5:00pm, Monday through Friday, with ability and willingness to work flexible shifts and weekends and adapt to changing work schedules.
• Have and maintain a valid driver's license with a clean driving record (MVR will be run regularly).
• Must comply with drug testing requirements as mandated by customer site policies to ensure eligibility for on-site access.

Qualifications

• Associate degree or higher in technical field or equivalent; and Water or wastewater treatment license or equivalent experience.

Preferred Qualifications

• PLC and OIT programing and diagnostics.
• Valid passport with ability to travel internationally.

Work Environment

• Approximately 20% to 50% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals and industrial facilities.
• Approximately 60% to 80% Customer Jobsites - May be exposed to a variety of weather conditions as well as areas of high noise levels, hazardous propellants, chemicals and industrial facilities.

Physical Demands

• Regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Ability to climb and work at heights on towers, roofs, water towers and other elevated structures up to approximately 180 feet.
• Ability to wear a respirator when necessary and willingness to comply with our respirator and fit testing program.
• Must have manual dexterity to operate the equipment and tools required for this position.
• Ability to occasionally lift and/or move up to 75 lbs.
• Vision abilities required include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to perform work under a variety of weather conditions.
• Working on construction sites with exposure to dangerous conditions.