Field Service Technician

About the role

The Field Service Technician supports Circuit Check, Inc.'s in-circuit and functional test systems across North America. This role is part of the Aftermarket services team under the Technology and Solutions Group (TSG).

Responsibilities

• Perform on-site and remote maintenance for in-circuit and functional test systems.
• Serve as the primary customer-facing technician during service visits, demonstrating professionalism, tact, and strong communication skills.
• Troubleshoot system faults, diagnose issues, and implement corrective actions.
• Provide guidance to customers on system operation, maintenance, and best practices.
• Support customers through remote diagnostics and fault recognition when not traveling.
• Collaborate with engineering teams to resolve escalated issues and document solutions.
• Aid the aftermarket group by preparing parts quotes, revision updates, and service recommendations.
• Assist in supporting ongoing customer relationships through responsive communication and technical clarity.
• Travel to Circuit Check facilities for hands-on training or to assist with complex issue resolution.
• Offer customer training on system use, maintenance, and data collection tools.
• Offer feedback to engineering and product teams based on field insights.

Requirements

• 2-3 years of Technical School training in electronics/mechanical, or equivalent military training.
• Minimum of 3 years of work experience in electronics performing similar functions.
• Familiarity with in-circuit test (ICT), functional test systems, automated test equipment (ATE), electronics troubleshooting, or production test environments.
• Demonstrated ability to diagnose hardware and software faults, perform system repairs, and follow troubleshooting processes.
• Strong customer-facing skills with the ability to work professionally on-site, communicate clearly, and build trust with operators, engineers, and production teams.
• Strong organizational, follow-through, and attention to detail.
• Comfortable working independently in the field with a proactive, self-directed approach and a strong sense of urgency.
• Willingness to work additional hours during periods of high service demand or urgent customer needs.
• Experience with test data systems, basic scripting, or software-driven test environments (LabVIEW, Python, C/C++) is a plus.
• Experience using IFS or similar ERP systems for service orders, parts management, or documentation.
• Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions.
• Prior exposure to Circuit Check systems or similar test equipment.

Qualifications

• High school diploma and minimum of 3 years of hands-on experience in a technical role such as electronics technician, field service technician, test technician, or maintenance technician within a B2B, manufacturing, or industrial technology environment.
• Comfortable working independently in the field with a proactive, self-directed approach and a strong sense of urgency.
• Willingness to work additional hours during periods of high service demand or urgent customer needs.
• Experience with test data systems, basic scripting, or software-driven test environments (LabVIEW, Python, C/C++) is a plus.
• Experience using IFS or similar ERP systems for service orders, parts management, or documentation.
• Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions.
• Prior exposure to Circuit Check systems or similar test equipment.