FIELD SERVICE TECHNICIAN

About the role

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment. Join a Company That’s Built To Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact.

Responsibilities

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders
• Service, diagnose and repair all machine components and systems, including engine/components, air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
• Perform minor electrical and computer repairs
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Clearly and concisely document all work and repairs completed in a timely manner
• Maintain work area, tools and equipment to promote a clean and safe environment
• Perform various other duties as assigned

Requirements

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
• Excellent troubleshooting and analytical skills
• High school diploma or GED, required
• Knowledge of engines, transmissions, and other related components
• Must have excellent mechanical aptitude
• Must be able to work independently and as part of a team
• Excellent driving record and ability to obtain a CDL
• Proficient in use of technical software, databases and manuals

Qualifications

• Strong communication with excellent verbal and written communications skills
• Self-directed and well organized
• Ability to prioritize workload while providing excellent customer service
• Demonstrating ability to learn and apply new knowledge
• Interacting professionally with customers and all of levels of personnel within the organization
• Functioning well in a fast-paced environment
• Working any shift and overtime as needed to meet business and customer demands
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Skills

• Physical requirements: Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequent vision abilities required: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Benefits

• Competitive Compensation and Benefits: Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Pay

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Schedule

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear