Field Service Technician

Field Service Technician Responsibilities

• Diagnose and resolve common to moderately complex issues with AV equipment, including displays, projectors, and microphones.
• Perform end-to-end signal-flow analysis, validate gain structure, and document corrective actions.
• Execute device swaps, firmware restores, and re-provisioning with rollback plans.
• Lead small service engagements and assist Senior staff on larger outages.
• Troubleshoot issues within conference rooms, working directly with clients to achieve resolutions.
• Load and validate compiled control and DSP files per change management procedures.
• Make minor logic edits and GUI adjustments as directed.
• Configure devices with static IPs/DHCP reservations and manage AV networks.
• Conduct scheduled health checks and produce clear PM reports with actionable recommendations.
• Serve as the primary field point-of-contact during service calls and communicate effectively with clients.

Field Service Technician Requirements

• 2–5 years of hands-on experience in professional AV service/integration or IT/UC support.
• A strong understanding of signal flow, audio formats, video standards, and control ecosystems.
• Intermediate networking capability, including IP addressing and diagnostics.
• A structured troubleshooting mindset and the ability to work independently.
• Experience with cabling and wiring.
• A strong IT and networking background.
• Experience with AV technologies and the ability to read blueprints and engineering drawings.
• Effective communication skills for client-facing interactions.
• Experience in de-escalating stressful situations.
• A valid driver’s license and clean driving record.
• The ability to lift and carry 50 pounds.
• Certifications: AVIXA CTS, Dante Level 2, Q-SYS Level 1/2, Biamp Tesira, Extron, Crestron foundations preferred.
• Experience with Shure, Sennheiser, Logitech, Poly, Cisco ecosystems preferred.
• Familiarity with PoE, multicast, QoS, and control programming concepts preferred.
• Experience with ticketing/ITSM platforms and asset/documentation tools preferred.

Benefits

• 100% medical coverage for employees, with options for dependents.
• 401K eligibility after 90 days, with a company match up to 3%.
• Accrued PTO of 17 days in the first year.
• 9 paid holidays per year.
• Short-term and long-term disability insurance.
• 50K life insurance plan provided.
• Company vehicle provided after successful onboarding.