Field Service Technician

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. As a Field Service Technician, you'll support the sales staff in servicing BLM equipment, perform new equipment installations, preventive maintenance, troubleshooting, and emergency repairs at customer sites. You'll also facilitate timely resolutions to customer issues and maintain positive client relationships.

Responsibilities

• Supports the sales staff in servicing BLM equipment
• Installations of new equipment at customer sites
• Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Ability to travel up to 100% as assigned by management

Requirements

• High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
• 2 – 4 years of experience in a similar technical position
• At least one year of experience in a customer service role
• BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience

Qualifications

• Licensing/Certifications: A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
• Knowledge, Skills, And Other Abilities: Proficiency in Microsoft Office (Word, Excel, Outlook), ability to understand and use I/O structure for technical trouble shooting purposes, ability to effectively utilize electric/electronic test/measurement equipment, proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media, accurate documentation of technical data in terms of the steps taken to resolve equipment and product issues, proven customer service skills with a primary focus on customer relationships, highly organized, excellent verbal and written communication skills, resourceful, able to discern who to call for assistance based on the technical situation at hand, excellent time management skills, effective team player who can work with all levels of team members as well as with all different types and levels of customers, fluent in Italian preferred, but not necessary

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Understand and use I/O structure for technical trouble shooting purposes
• Use electric/electronic test/measurement equipment
• Read and comprehend technical information as presented in equipment manuals or in electronic media
• Accurately document technical data in terms of the steps taken to resolve equipment and product issues
• Communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills

Benefits

• Competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Pay

Salary range: $XX.XX - $XXXX.XX per year

Schedule

Hours: Variable, based on workload and customer needs