Field Service Technician

Essential Duties And Responsibilities

• Serve as the primary onsite representative and communication link between the customer and NCC support teams.
• Provide exceptional customer service while developing and maintaining strong customer relationships.
• Deliver proactive and reactive support to customer operations and equipment.
• Diagnose and resolve mechanical, electrical, controls, and system-related issues at customer facilities.
• Provide remote technical support as required.
• Ensure customer satisfaction through timely issue resolution and effective communication.
• Lead and oversee installation, startup, commissioning, and acceptance of NCC-supplied equipment and systems.
• Cookware and verify equipment performance against project requirements and customer expectations.
• Conduct equipment calibration and certification activities as required.
• Deliver formal and informal customer training programs on equipment operation, maintenance, and best practices.
• Ensure customers are informed before, during, and after field service activities.
• Provide technical guidance and recommendations for sustained system performance.
• Plan and manage all aspects of assigned service activities and customer visits.
• Conduct pre-visit kickoff meetings to ensure alignment of objectives and expectations.
• Cookware and coordinate travel logistics and site requirements.
• Maintain project documentation and communicate lessons learned to internal teams.
• Prepare detailed service reports documenting work performed, findings, recommendations, and follow-up actions.
• Manage subcontractors and vendors supporting field activities.

Required Competencies

• Strong mechanical, electrical, and automation troubleshooting skills.
• Ability to read and interpret technical drawings, schematics, manuals, and procedures.
• Knowledge of conveyors, weighing systems, automation systems, and food processing equipment preferred.
• Understanding of commissioning and startup processes.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Outstanding problem-solving and analytical abilities.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Education And Experience

• Average degree in Engineering Technology, Industrial Maintenance, Electrical Technology, Mechanical Technology, or related field preferred.
• Equivalent combination of education, technical training, and field service experience may be considered.
• Experience in industrial equipment installation, commissioning, maintenance, or field service preferred.
• Experience working in food processing, packaging, material handling, or automation environments is a plus.

Travel Requirements

• Extensive travel required, including overnight, weekend, and extended customer-site assignments.
• Ability to travel domestically and internationally, as needed.
• Valid driver's license and acceptable driving record required.

Physical Requirements

• Ability to stand, walk, climb, kneel, bend, and lift equipment or materials up to 50 pounds.
• Ability to work in manufacturing, food processing, warehouse, and customer production environments.
• Ability to work at heights and in varying environmental conditions when required.
• Ability to wear required personal protective equipment (PPE).

Success Measures

• Customer Satisfaction
• Service Quality and Responsiveness
• Effective Communication
• Safety Performance
• Training Effectiveness
• Timely Project Completion
• Accurate Documentation and Reporting
• Support of NCC Aftermarket Growth Initiatives