Field Service Technician

About the role

This position in field installations earns a competitive starting salary of $42,000 per year. We provide robust benefits and perks, including medical, dental, vision, mileage reimbursement, paid parking, generous paid vacation time, and sick leave.

Responsibilities

• Act as the face of our telecommunications company by interacting with our valued customers.
• Perform a variety of installation services including internet and phones for business clients as well as low-voltage wiring and cabling in commercial office buildings.
• Test and troubleshoot voice and data services, including customer premise equipment.
• Perform pre-installation site surveys to determine the required labor and materials for the delivery of service to new customers.
• Visit several locations each day while meeting with property managers, building engineers, and IT personnel.
• Use customer service skills to stay in frequent contact with clients and ensure they are always satisfied with our services.

Qualifications

• Recent experience with installing low voltage wiring is highly desirable.
• 2+ years of experience providing field service in telecommunications.
• Reliable vehicle, a valid driver's license, insurance, and a good driving record.
• Familiarity with the Metro DC area.
• Familiarity with installing, terminating, testing and troubleshooting fiber connections.
• Experience troubleshooting POTs lines, and Ethernet over Copper connections.
• Experience working with Cat5/Cat6 cabling.
• Ability to run, terminate, and test single-mode and multi-mode fiber.
• Ability to read and understand network blueprints.
• Ability to lift 50 lbs or more.
• Knowledge about Microsoft Office, including Outlook, Word, and Excel.
• Diagnostics skills to perform layer 1 troubleshooting.
• Experience using EXFO testing equipment is highly preferred.

Benefits

• Medical
• Dental
• Vision
• Mileage reimbursement
• Paid parking
• Generous paid vacation time
• Sick leave

Work schedule

This telecommunications field installation position typically works from 8 AM - 5 PM, Monday through Friday with on-call rotating nights and weekends for emergency service calls.