Field Service Technician

FUNCTIONS OF THE POSITION

• Provide installation supervision to contractors or owners relative to unit re-assembly and/or installation.
• Provide or supervise unit start-up.
• Provide customer or third-party service provider training relative to unit maintenance procedures.
• Perform routing/scheduled unit maintenance.
• Read and interpret blueprints and schematics to determine pipe sizes, layouts, and equipment installation points.
• Provide other maintenance, service or troubleshooting services as required.
• Provide phone support to diagnose customers or third-party service providers diagnosis and repair of our equipment.
• Cordination of travel/site-visits with Customer Service Organization to optimize travel to near-by sites.
• Aid Customer Service Manager in the estimation, contract/scope development and billing of services.
• Generate and file field service reports on a timely basis.
• Plan and conduct trips in accordance with corporate travel policy.
• Ability to travel as a primary element of the position.
• Actively utilize company software & IT infrastructure to maintain project documentation and facilitate coordination with other company functions.

EDUCATION & EXPERIENCE

• 2 Year Degree in HVAC Technology, Manufacturer Sponsored Training (e.g Trane, YORK, Carrier, McQuay) on like equipment, or equivalent experience
• 5-10 years' experience in Field Service and Start-up Technician role preferred, but a minimum of 2-5 years will be considered.
• HVAC experience with operational knowledge of fans, coils, refrigeration, piping, sensors, and controls
• Electrical knowledge and understanding of NEC requirements for installation
• Working knowledge of controls operation platforms and BAS
• Experience in Power Flame gas burner control and tuning. Knowledge of National Fuel Gas Code
• Pipefitting experience a plus.

SKILLS & ABILITIES

• Ability to travel overnight on a routine basis.
• MS Office Applications: WORD, EXCEL, OUTLOOK
• Must have valid driver's license and passport.
• Ability to independently generate, read and interpret equipment test reports.
• Ability to operate lifts, safety and fall protection equipment
• Ability to lift, handle and operate equipment, as required.
• OSHA 10 training or greater
• Ability to climb ladders, stand for long periods of time and work in confined spaces.
• Good oral and written communication skills
• Interpersonal skills to effectively interact with company and customer engineers and service personnel.
• Desire to improve/upgrade capabilities as well as learn new skills that will advance productivity and efficiency.
• Ability to work independently, effectively manage time and organize activities effectively.