Field Service Technician

About the role

The Field Service Operations team provides technical support to drive the success of Aristocrat Gaming customers. This role involves troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• A clean and valid driver’s license and maintain an insurable driving record.
• Able to acquire a gaming license as required (Gaming License requirements will vary depending on location).
• Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
• Able to communicate effectively and constructively with customers and coworkers.

Qualifications

• Preferred qualifications include experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Physical Requirements

• Can lift and move a minimum of 50 pounds.
• Able to push up to 250 pounds with the assistance of moving equipment.
• Able to climb and balance on ladders.
• Have good manual dexterity, hand/eye coordination, and good eyesight.
• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoky casino environment.
• Travel with little or no notice and for a possible extended period.