Field Service Technician

Role Responsibilities

• Testing, troubleshooting, servicing and repairing of ultra-precision machines in the field, as well as within Precitech's facility.
• Coinciding and performing machining installations and training.
• Coinciding and performing formal customer acceptance of Precitech's equipment.
• Complete machine set-up and standard part cutting for Precitech's Electro-Optic product line.
• Implement machine upgrades and retrofits for obsolete components.
• Conduct telephone and e-mail support with customers.
• Prepare quotations for both paid service and spare parts.
• Maintain the Field Service area in a clean and orderly fashion.
• Maintain the customer database with accurate information.
• Other duties as they may be assigned.

Qualifications

• Must be both accountable and flexible
• Associate's degree (Bachelor's Degree preferred) in Engineering or Electronics with proven experience working with complex electro-mechanical capital equipment.
• Familiarity with motion controls, DC servo systems, programmable logic controllers, personal computers, and rudimentary networking.
• Working knowledge of hydraulic and pneumatic systems with ability to follow schematics.
• Knowledge of material removal machine tools; tool set-up, part programming, basic machine operation is a plus.
• Detail oriented, highly motivated team player capable of working with little direct supervision.
• Proficient with Microsoft Office, especially Word, Excel and PowerPoint.
• Strong troubleshooting skills.
• Superior customer relation and effective communication skills, both verbal and written.
• Must have good organizational skills, to plan and coordinate work scope, equipment logistics, and customer site requirements to allow for effective equipment installation and servicing.
• Must be willing to travel extensively both domestically and internationally, for machine installations, service or repair work.