Field Service Technician

About the role

We are hiring a Field Service Technician in Louisville, KY to install, maintain, identify and resolve, and repair various gas and welding equipment at customer sites. The role involves significant travel (75%) and adhering to all federal, state, and local codes, as well as Airgas policies. Key responsibilities include ensuring the reliability of gas delivery systems, welding equipment, and related machinery, troubleshooting and repairing complex equipment, and providing technical support to customers.

Responsibilities

• Contribute to the reliability of gas delivery systems, welding equipment, and related machinery at customer locations through scheduled and unscheduled maintenance.
• Understand and resolve equipment malfunctions, implementing effective repair solutions.
• Install new gas and welding equipment, ensuring proper setup, calibration, and a shared commitment to safety standards.
• Conduct preventative maintenance inspections and develop maintenance schedules to support system longevity and minimize downtime.
• Provide technical support and foster understanding with customers regarding the proper operation and maintenance of Airgas equipment.
• Maintain accurate service records, documentation of repairs, and a well-organized inventory of parts used.
• Maintain alignment with all safety protocols, company policies, and regulatory requirements while performing duties.
• Communicate effectively and foster understanding with customers, sales teams, and internal departments regarding service calls and equipment status.
• Participate in a collaborative on-call rotation for emergency service as required.

Requirements

• Minimum of 2+ years of experience in field service, industrial maintenance, or a related technical role.
• Strong mechanical and electrical aptitude with a proven ability to troubleshoot and repair complex equipment.
• Proficiency in reading schematics, blueprints, and technical manuals.
• Valid driver's license with a clean driving record and the ability to operate a company vehicle safely.
• Physical ability to lift up to 50 pounds, climb ladders, and work in various environmental conditions (indoor/outdoor, hot/cold).
• Commitment to safety and adherence to all company and industry safety standards.

Qualifications

• High school diploma or equivalent required; Associate's degree or technical certification in a relevant field (e.g., HVAC, industrial mechanics, electronics) preferred.
• Experience with gas delivery systems, welding equipment, or industrial gas applications is highly desirable.
• Basic computer skills for record-keeping and communication.
• Able to work independently and manage time effectively to prioritize service calls.
• Excellent communication and interpersonal skills to interact professionally with customers and colleagues.

Skills

• Strong mechanical and electrical aptitude.
• Ability to troubleshoot and repair complex equipment.
• Proficiency in reading schematics, blueprints, and technical manuals.
• Valid driver's license with a clean driving record.
• Physical ability to lift up to 50 pounds and work in various environmental conditions.
• Commitment to safety and adherence to all company and industry safety standards.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for parents with up to 14-week paid child birth benefits.
• Future security with a 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early access to benefits after 30 days of employment.

Pay

Competitive compensation with a benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Schedule

This role requires significant travel (75%) and adheres to all federal, state, and local codes, as well as Airgas policies.