Field Service Technician

About the role

Become a Field Service Technician at AGS! Join the Game and help keep the game going.

Responsibilities

• Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products.
• Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion: Provide “best-in-the-business” service to our customers.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

Requirements

• Education: High School diploma or GED.
• Licenses: Valid driver’s license, vehicle insurance.
• Tech Skills: Basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience is a plus).

Qualifications

• Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.
• Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Skills

• Problem-solving skills.
• Basic electronics and computer networking knowledge.

Benefits

AGS offers an award-winning employee culture, including recognition for employee experience and benefits such as:

• ‘Best and Brightest Companies to Work For in the Nation®’ and ‘Atlanta’s Best and Brightest Companies to Work For®’.
• ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’.
• ‘Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.

Company Information

AGS (NYSE: AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.

About AGS, LLC

Headquartered in Las Vegas with offices and employees around the world, AGS is an equal opportunity employer.