Field Service Technician
AGS - American Gaming Systems · Kansas City, KS · 2 wk ago
On-siteInformation Technology$20.5–$23.5/hrFull-time
About the role
Become a Field Service Technician at AGS! Join the Game.
Responsibilities
- Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
- Maintenance Master: Perform preventative and general maintenance on AGS casino products.
- Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
- Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
- Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
- Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
- On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
- Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
Qualifications
- Education: High School diploma or GED.
- Licenses: Valid driver’s license, vehicle insurance.
- Tech Skills: Basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
- Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
- Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
- Flexibility: Sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
- Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Benefits
We offer a comprehensive benefits package that includes healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.
Pay
The projected starting salary range is $20.50 - $23.50 per hour for a Field Service Technician I. We adhere to all local pay regulations and requirements.
Schedule
Our schedule may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).