Field Service Technician

About the role

Become a Field Service Technician at AGS! We are seeking tech-savvy individuals who can troubleshoot with the best and provide top-notch customer service.

Responsibilities

• Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products.
• Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion: Provide “best-in-the-business” service to our customers.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

Requirements

• Education: High School diploma or GED.
• Licenses: Valid driver’s license, vehicle insurance.
• Tech Skills: Basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience is a plus).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed.
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Qualifications

• Education: High School diploma or GED.
• Licenses: Valid driver’s license, vehicle insurance.
• Tech Skills: Basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience is a plus).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Skills

• Problem Solving
• Technical Proficiency
• Customer Service
• Time Management
• Physical Stamina

Benefits

• Adventure Awaits: Traveling to different casinos and customers in your territory.
• Growth Potential: Level up in no time with training, mentorship, and a drive for success.
• Teamwork: Work with the latest and greatest casino gaming equipment.
• Hands-On Work: Solve real-time challenges without a desk job.
• Physical & Work Environment: On your feet, walking, standing, and sometimes bending and squatting for long stretches.

Pay

Compensation details are provided in the job description.

Schedule

Schedule details are provided in the job description.