Field Service Technician

Essential Functions and Responsibilities

• Travel to customer facilities to perform equipment installations, preventive maintenance, troubleshooting, repairs, and system upgrades.
• Diagnose and resolve electrical issues involving power distribution, wiring, sensors, controls, and automation systems.
• Troubleshoot and repair mechanical issues, including alignment problems, component failures, and operational performance concerns.
• Assemble, repair, and rebuild automation equipment in a controlled manufacturing environment to ensure reliability and quality.
• Execute maintenance programs designed to reduce downtime and extend equipment life.
• Perform equipment testing, calibration, adjustments, and verification procedures to ensure optimal performance.
• Collaborate with engineering, manufacturing, service, and customer teams to resolve technical challenges and implement improvements.
• Provide customers with technical support and training related to equipment operation, maintenance, and troubleshooting.
• Evaluate equipment performance and identify opportunities to improve efficiency, reliability, and overall system functionality.
• Maintain detailed service records, work orders, punch lists, inventory usage, and customer communications.

Qualifications Desired

• Associate degree, technical certification, trade school training, or equivalent hands-on experience in a related field.
• Strong mechanical and electrical troubleshooting abilities.
• Familiarity with industrial automation, robotics, controls systems, or manufacturing equipment is preferred.
• Proficiency with Microsoft Office and general computer applications.
• Excellent analytical and problem-solving skills with the ability to diagnose issues and implement effective solutions.
• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Ability to work independently in both shop and field environments.
• Self-motivated, customer-focused, and team-oriented mindset.

Nonessential Skills and Experience

• Prior experience working with industrial automation, robotics, packaging equipment, labeling systems, or custom machinery.
• Basic knowledge of PLCs, HMIs, servo systems, VFDs, and industrial control systems.
• Experience reading and interpreting electrical schematics, wiring diagrams, mechanical drawings, and assembly prints.
• Exposure to machine commissioning, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT).
• Customer-facing experience, including technical support, training, or service-related roles.
• Exposure to continuous improvement or lean manufacturing principles.