Field Service Technician

About the role

As a Field Service Technician you will provide customer support, installation, troubleshooting, repairing, and maintaining complex industrial machinery and equipment. This role requires strong mechanical and electrical troubleshooting skills, including hands-on experience with hydraulic, pneumatic, PLC, and HMI systems. You will work directly with customers to diagnose issues, perform repairs, document service activities, and ensure equipment operates efficiently and safely. The position is ideal for a self-motivated problem solver with excellent communication skills and the ability to travel domestically and internationally as needed (approximately 50% travel).

Responsibilities

• Install, commission, and start up industrial machinery and equipment at customer sites worldwide.
• Troubleshoot and repair electrical, mechanical, hydraulic, and pneumatic issues on machinery and automation systems.
• Perform PLC troubleshooting and editing (Allen-Bradley or Siemens) to resolve control system faults and optimize equipment performance.
• Diagnose and resolve HMI-related issues to ensure proper operator interface functionality.
• Read and interpret electrical prints, schematics, and blueprints to identify faults and guide repair activities.
• Conduct preventive maintenance and mechanical assembly work to maintain equipment reliability and uptime.
• Provide on-site and remote technical support to customers, ensuring timely resolution of equipment problems.
• Document all service activities, including diagnostics, repairs, parts used, and recommendations, in a clear and organized manner.
• Communicate effectively with customers to explain findings, repair plans, and preventive measures in a professional and customer-focused manner.
• Collaborate with internal engineering and support teams to address complex technical issues and continuous improvement initiatives.
• Support industrial automation and manufacturing equipment in a variety of production environments.
• Travel domestically and internationally (approximately 50% of the time) for service assignments, typically 10 days or less, with occasional longer international trips.
• Participate in on-site training during the initial months to gain deep familiarity with equipment, procedures, and safety standards.

Requirements

• 3–5 years of experience supporting industrial automation or manufacturing equipment.
• PLC troubleshooting and editing (Allen-Bradley & Siemens).
• AutoCAD Electrical experience.
• Troubleshooting hydraulics and pneumatics.
• Ability to read and interpret electrical schematics.
• Strong customer service and communication skills.

Work Environment

The role is based in an industrial machinery and automation environment, supporting customers worldwide. Initial training lasts 6–12 months, allowing you to become fully familiar with the equipment, tools, and procedures. The standard workweek is 40–45 hours, with additional hours possible during travel or intensive service assignments. Travel time is compensated at an enhanced rate, and flights, hotels, and a daily food allowance are provided. The company maintains a close-knit, family-oriented culture that values collaboration, professionalism, and long-term employee development.

Pay

The pay range for this position is $30.00 – $40.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short- and long-term disability coverage.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Paid time off (PTO, vacation, or sick leave).

Schedule

This is a fully onsite, contract-to-hire position based in Sturgis, MI. The standard workweek is 40–45 hours, with approximately 50% travel required (typically 10 days or less per trip, with occasional longer international assignments).