Field Service Technician

Scope of Work

• Assists the Project and Service Managers with assessing priority and scheduling of work activities and timely delivery of equipment
• Mets with clients to discuss concerns or issues with the performance of the system
• Utilizes diagnostic tools to assess the performance of various components of various systems
• Identifies problems and potential problems, applies solutions and engages in troubleshooting efforts until a solution is found
• Upgrades and modifies existing installations to improve the performance or stability of the system
• Performs routine and preventative maintenance to catch issues before they become a problem for the end user
• Programs and configures commercial electronic security systems including door access control, CCTV, intrusion detection, low voltage communication, signaling devices, etc.
• Reviews all work to ensure the systems are functioning properly and satisfy local code requirements

Requirements

• Ability to be on-call on a rotational basis
• Minimum 3 years of experience in the low-voltage security industry
• Possesses the ability to develop and present information to team members and clients
• Possesses advanced troubleshooting skills and mechanical aptitude
• Must be detail-oriented and highly organized
• Delivers product training to end-users
• Strong proficiency in Microsoft Office products (Word, Excel, and Teams)
• Overnight travel may be required on an as-need basis
• Must be able to work in various environmental conditions
• Must be able to lift 50 lbs.
• Must be able to work in confined spaces and on ladders and lifts at various heights
• Must possess a valid PA driver’s license
• Must be able to pass a drug and alcohol test

Leadership

• Provides leadership and positive attitude
• Directs resources to technicians for any assistance needed during service calls
• Provides technicians expressive examples of proper work ethics, following company standards and expectations
• Becomes a champion for change and growth within the department and overall company

Pay

Pay range: $23.01 to $28.00 per hour