Field Service Technician - Alabama

About the role

The Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring the candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Responsibilities

• Interface with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics.
• Install, maintain, and repair admixture dispensing equipment.
• Review and analyze system performance reports to determine problem areas and develop resolutions.
• Coordinate problem resolution with other employees as needed.
• Aid in the installation, maintenance, and repair of Verifi systems.
• Assist Field Sales Representatives in winning and maintaining customer contracts.
• Manage customer relations and build professional relationships with customers.
• Plan and schedule dispenser service work.
• Manage equipment ordering, warehouse part re-stocking, expense reports, service management system compliance, preventative maintenance, and calibration scheduling.
• Respond to customer requests for assistance and provide on-site assistance to customer locations.
• Complete all safety training and online training modules.
• Develop a solid understanding of concrete and the concrete industry, focusing on the operations of a concrete plant.
• Recommend modifications and product changes to improve equipment reliability.
• Work with the R&D team to provide input on new system designs or research/test solutions.

Requirements

• High School Diploma or Equivalent
• 4–7 years' experience (or equivalent, military, or other mechanical/engineering training)
• Broad knowledge of computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly.
• Strong verbal and written communication skills with both colleagues and customers.
• Organized and detail-oriented, particularly with regard to maintaining records.
• Problem-solving skills.
• Customer service and employee relationship skills.
• Hands-on electro-mechanical aptitude.
• Experience with hand tools, power tools, meters, gauges.
• Experience in field service type work.
• Working knowledge of the Ready Mix Concrete industry (a plus).
• Able to lift 50 pounds.
• Able to wear a respirator and comply with GCP's facial hair policy for respirator users.
• Able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel.
• Ability to respond to short notice project work and emergency service calls.

Qualifications

• Sound judgment.
• Excellent communication skills.
• Professional representation of the company to customers.
• Understanding of the impact of customer satisfaction on achieving corporate goals.
• Ability to manage multiple tasks and prioritize responsibilities.
• Effective time management and organizational skills.
• Ability to work independently and manage time effectively.
• Ability to work in a fast-paced environment.
• Ability to work with diverse teams and customers.
• Ability to troubleshoot and resolve technical issues.
• Ability to manage customer expectations and ensure timely responses.
• Ability to manage customer relationships and build trust.
• Ability to manage equipment and inventory efficiently.
• Ability to follow safety procedures and policies.
• Ability to adapt to changing environments and technologies.

Skills

• Computer systems configuration.
• Mechanical systems.
• Pneumatic systems.
• 12/24 volt DC electrical systems.
• Hydraulic system principals.
• New technology and processes.
• Verbal and written communication skills.
• Organizational and time management skills.
• Problem-solving skills.
• Customer service and relationship management.
• Electro-mechanical aptitude.
• Hand and power tool usage.
• Emergency and service repair.
• Installation and maintenance of equipment.
• Calibration and preventative maintenance.
• Customer relations and contract management.
• Planning and scheduling.
• Safety procedures and compliance.

Benefits

Includes a comprehensive Total Rewards package that supports employees' wellbeing and improves daily life for themselves and their families. Benefits include:

• Health and Wellbeing – Medical, Prescription Drug, Vision, and Dental Insurance; Healthcare Savings Account and Flexible Spending Account options; LiveWell Wellness Program; Employee Assistance Program (EAP); Paid Time Off and Paid Parental Leave; Retirement and Protection – 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan; Company-provided Life Insurance, AD&D, Short-Term Disability; Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance.
• Additional Benefits – Group Legal; Identity Theft Protection; Auto and Home Insurance; Pet Insurance and Discounts; Back-up Child & Elder Care; PerkSpot Employee Discount Program.