Field Service Technician - AL

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner.

About the role

The Field Service Technician is responsible for performing all service activities conducted at the SLS client location, reporting to the Field Service Supervisor. The role involves balancing technical responsibilities with rigorous physical requirements and accuracy in documentation tasks.

Responsibilities

• Work with the Client's team of technicians and strictly adhere to all on-site and SLS service SOPs.
• De-install serialized equipment from racks, cabinets, etc., at Client data centers while ensuring no damage or disruption to other live equipment running at the site.
• Perform data eradication of data storage media using one or more of the following methods: degaussing, crushing, punching, drilling, and/or boring.
• Capture key data/information for each of the units and components de-installed onsite.
• Generate required documentation (e.g., Certificates of Data Destruction, Bills of Lading, etc.) related to the on-site service and provide a copy to data center personnel.
• Palletize and prepare all equipment and components for transfer from the client location to an SLS or subcontractor site.
• Record all onsite information needed by SLS to validate services performed onsite and time spent onsite.
• Be available to travel to work on different projects at different client locations or report to work at the nearest SLS Location.
• Other duties as assigned.

Key Relationships

• Internal: Site and/or Department Manager, SLS personnel working at client location.
• External: Client’s Group Services Department, Client’s Technical Support Team.

Requirements

• Minimum of 2 years of experience in one or more of the following areas: Server de-installations, Server management, IT equipment de-installations, or IT hardware management.

Skills

• Proficiency with MS Office Suite
• Excellent documentation skills
• Excellent attention to detail
• Consistently presents himself/herself in a professional manner

Working Conditions / Physical Demands

• Work is sometimes performed in a typical office work environment.
• Work is sometimes performed in a non-climate-controlled warehouse environment, where workers may be exposed to dust, extreme temperatures, humidity, and high noise levels.
• Use of computer equipment, including various server/desktop/laptop workstations, printers, faxes, scanners, network devices, and mobile devices.
• Long periods of sitting, standing, walking, and telephone speaking and listening.
• Must have reliable transportation and be able to travel to other SLS and client sites.
• Must be able to take on new assignments as needed regardless of existing workload.
• Must be able to work under deadlines and related stresses in a timely manner.

Pay

Hourly Rate Range: $20.00 to $24.00 per hour depending on experience.