FIELD SERVICE TECHNICIAN (32587)

About the Role

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

Responsibilities

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s).
• Offers solutions to meet customer specifications; provides estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with customers on repair needs or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.

Requirements

• High School Graduate or General Education Degree (GED).
• One to three months related experience and/or training—or a combination of education and experience.
• Must have a valid driver’s license and clean driving record.

Skills

• Knowledge of internet software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

Work environment varies from office to job site to industrial locations.