Field Service Technician 1

Position Summary

This is an urgent need in Buffalo, NY. The position is 1st shift, working Friday through Tuesday, off Wednesday and Thursday. You will...

• Perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Navigate Management Terminal (MT) daily to verify VLT status.
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Complete required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensure all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management, and technical lead as they arise.

Qualifications

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required.
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication, and network troubleshooting.
• Must be able to lift and carry 50 lbs. on a regular basis for short distances.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Basic knowledge of PC operation, and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Able to read and understand Light & Wonder schematics and service manuals.
• Able to prepare conversion projects or installations with limited or no supervision.
• Able to maintain good customer relations, both internally and externally.
• Good problem-solving skills.

Compensation

The pay range for this role is $23.00 - $26.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data. As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.

Physical Requirements

• Sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Benefits

• Healthcare
• Dental
• Vision
• Paid vacation
• A generous 401(k) plan
• Tuition assistance
• and much more

Equal Opportunity Employer

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.