Field Service Technician 1

At Fives, we are driven by a common calling to prove that industry can do it! We work together daily to make industry an answer to major technological, environmental, social, and economic challenges. For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve daily life. Fives Landis Corp, the High Precision Machines Division of Fives, specializes in the design and supply of machines for markets such as Automotive, Aerospace, Defense, Rail, Shipbuilding, Energy, and Space. The division has approximately 1,800 employees worldwide across about 20 locations in Asia, Europe, and North America.

About the role

As a Field Service Technician, you will set up, integrate, and thoroughly test equipment and systems at client locations to ensure optimal functionality and reliability. You will demonstrate equipment performance and capabilities to customers, provide rapid support for critical equipment failures, and perform emergency repairs by diagnosing technical issues and implementing effective solutions. Additionally, you will educate clients on proper equipment operation, communicate proactively with customers and internal teams, serve as the primary technical liaison, and submit detailed service reports.

Responsibilities

• Set up, integrate, and test equipment and systems at client locations to ensure functionality and reliability.
• Demonstrate equipment performance and capabilities to customers, confirming proper operation.
• Provide rapid support for critical equipment failures to minimize downtime.
• Perform emergency repairs by diagnosing technical issues and implementing timely solutions.
• Educate and assist clients on proper equipment operation to maximize efficiency.
• Communicate clearly and proactively with customers and internal teams to provide service updates.
• Serve as the primary technical liaison, managing customer interactions and issue resolution.
• Submit detailed service reports, including parts used, time spent, and corrective actions taken.

Requirements

• Minimum of a High School diploma or GED.
• 2 years of field service experience and knowledge of precision cylindrical grinding.
• Centerless and double disc grinding knowledge is a plus.
• Understanding of CNC machines with servo drives & motors.
• Experience with programmable Logic Controls such as Allen Bradley, Fanuc, Siemens, etc.
• Self-starter with flexibility and willingness to travel 75% to engage with customers.
• Legally eligible to work in the United States.

Benefits

• 12 paid holidays
• 401(k) matching with 100% vested ownership of company match
• Medical, Dental, and Vision coverage
• FSA & HSA Options
• Pet Insurance
• ID Theft Protection
• Hands-on training
• Tuition & Training reimbursement
• Wellness programs with financial incentives
• Employee engagement activities
• Community initiatives
• Generous travel incentives

Pay

$28 – $38 per hour (rate offered will be based on experience).