Field Service Tech II, Switchgear - Milwaukie, WI

About the role

A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, PLC, meters and other automated devices as well as mechanical repairs and modifications under the direction of senior technicians.

The Field Technician is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate, and to maintain continuous communication with CRC, Supervisor, and direct manager.

Responsibilities

• Rely on limited experience and judgment to plan and accomplish goals
• Perform a variety of work-related tasks
• Capable of working under general supervision but to a large degree independently
• Maintain certifications per Job Progression table
• Render on-site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work-related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Qualifications

Minimum Job Qualifications

• High School Diploma or GED required
• ASMET
• Valid driver’s license is required
• Mechanical & electrical aptitude
• 2+ years of hands-on electronic experience or field services
• Training in electrical theory and technologies
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Must have ability to regularly lift at least 50 pounds
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Standard computer skills including MS Outlook, Word, and Excel
• Foster a Customer-First Mindset

Preferred Qualifications

• ASEET – preferred

Physical & Environmental Demands

• Medium Lifting (30 lbs. – 45 lbs.)
• Heavy Lifting (over 50 lbs.)
• Frequent standing
• Frequent kneeling / crawling / stooping
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car, van, truck)
• Extreme cold (below 32°)
• Extreme heat (above 100°)
• Noise Level (Medium / High – need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Time Travel Required

80% of job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project.

If assigned a project not located in the vicinity of a Technician's residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Technician is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e., Safety Training, Cycle Counts, etc.) as necessary.